Tag Archives: quickbooks payroll updates

QuickBooks Payroll Update Not Working? Apply These Simple Tips To Fix It

Choosing the right payroll software to process and manage your company’s payroll tasks easily is very important. QuickBooks Payroll is a highly-recommended software that is used by many businesses to simplify their payroll activities. However, to get the latest features and functions of QuickBooks Payroll, updating it to the latest version is necessary. But, sometimes, users end up with QuickBooks Payroll Update not working issue while using an invalid payroll subscription. 

If you are also stuck with the payroll not working in QuickBooks issue, then fixing it timely on an immediate basis is necessary. So, stop wasting your time and thoroughly review the entire post to resolve the payroll update issue seamlessly. 

Are you finding it difficult to process the company’s payroll due to the QuickBooks Payroll Update not working issue? Call us at +1-833-460-2030 and get the effective solutions to fix the issue immediately

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What do you understand About QuickBooks Payroll not updating the issue?

As the name of the issue, “QuickBooks Payroll Not Updating” itself states that it is related to the payroll update issue. The users mainly confront this error using a poor internet connection or an expired QuickBooks payroll subscription. Every time the error appears, it flashes the following error message stating: 

“You’ve retrieved the latest payroll update and validated your Payroll subscription.”

Consequently, this error prevents the users from processing their employee’s payroll on time and hampers the overall productivity. So, it is crucial to come out of this problem quickly with the resolution methods explained below. 

Different Errors Associated With QuickBooks Payroll Update Not Working

This blog’s section describes the errors linked with the QuickBooks Payroll Update Not working issue. 

  1. QuickBooks Error 15240
  2. QuickBooks Payroll Error PS036, Error PS033, and PS077
  3. QuickBooks Payroll Error PS038, and Error PS032
  4. Intuit QuickBooks Payroll Error 15102
  5. QuickBooks Payroll Not With holding Taxes Error 
  6. QuickBooks Desktop Payroll Error PS107
  7. Error Code 17337 in QuickBooks 
  8. QuickBooks Error 12002, 12009, 12031, 12029, 12007, 12029, and 12152. 

Factors That Might Be Responsible For QuickBooks Payroll Updates Not Working Issue 

The users must discover the root cause behind the QuickBooks Payroll Updates Not Working issue. Doing so will help the users find the best solution according to its root cause. So, all the possible factors that trigger the error are elaborated below. 

  1. The users might face difficulty updating the QuickBooks payroll when they have entered the incorrect Identification Number. 
  2. Sometimes, the issue may arise when the users have added inappropriate information to the paycheck. 
  3. Working on the QuickBooks Desktop version, which is not supported anymore, could also be the reason. 
  4. In other instances, it may occur due to the corrupted QuickBooks installation file. 
  5. An invalid service key is also one of the reasons that results in QuickBooks Desktop payroll not updating issues. 

Must-Know Tips Before Fixing the QuickBooks Desktop Pro Payroll Updates Not Working 

The users must keep certain key points in mind to prevent the QuickBooks Desktop Pro Payroll Updates Not Working issue in the future. 

  1. Check that you are using a valid and latest QuickBooks Payroll subscription. 
  2. Another important thing is to install the latest QuickBooks Desktop version on your device. 
  3. The users must also confirm that they have downloaded the most currently launched version of payroll tax table updates in QuickBooks.
  4. The time and date on your computer must be correct and fixed according to the region and country you are staying in. 
  5. Confirm that you are connected with an uninterrupted and reliable internet connection.
  6. Moreover, it would help if you also cross-checked that the Windows Firewall and the other third-party application isn’t stopping QuickBooks from accessing the internet connection. 
  7. The users must remember to take a backup of the QuickBooks Desktop company file before moving with the troubleshooting steps to safeguard the company data. 

How Can I Identify the Occurrence of the QuickBooks Desktop Payroll Updates Not Working issue?

Whenever the users come across the QuickBooks Desktop Payroll Updates Not working issue, they may observe the following symptoms discussed below. 

  1. The users might observe this error when the program window crashes. 
  2. Sometimes, this error might obstruct the users from downloading the latest QuickBooks payroll updates; thus it hampers the payroll processing tasks.
  3. The Windows starts running slowly and stops responding slowly to the keyboard and mouse inputs. 
  4. In other instances, the users might observe that their Windows starts freezing or crashing. 

Read more- QuickBooks Keeps Crashing? Learn How To Solve The Problem

What Can I Do to Get Rid of QuickBooks Desktop Payroll Won’t Update Issue?

Go through the following troubleshooting methods to rectify the QuickBooks Desktop Payroll Won’t update issue. 

Measure 1: Reconfiguration of the Internet Explorer Settings and Update QuickBooks 

Changing the settings of the Internet Explorer and downloading the updates once again might reset the entire process. 

  1. Ensure you have closed the QuickBooks Desktop application if it’s already closed, and then launch the Internet Explorer on your device. 
  2. After this, tap the Tools icon from the top-right corner and choose Internet options. 
  3. Now, you must move to the Advanced section and click the Reset or Restore Defaults button. 
  4. Thereon, select the Apply button and then hit OK to give your confirmation. 
  5. Subsequently, you must launch the QuickBooks application, go to the Employees tab, and select the Get Payroll Updates option. 
  6. Next, users must select the checkbox next to the Download Entire Update option. 
  7. Afterwards, choose the Download Latest Updates option and wait until the update process ends. Then, you will see the error message flashing on the screen that says, “Download Complete.”
  8. End the process by restarting your device and verifying whether you still receive the QuickBooks Payroll Update Not working issue. If the issue still occurs, try another troubleshooting method listed below. 

Measure 2: Get the Latest Version of Digital Signature Certificate Installed 

Sometimes, using the older version of the Digital Signature Certificate might trigger the QuickBooks Online Payroll not working issue. So, to overcome the issue, it is important to install the latest version of the digital signature certificate using the steps illustrated below. 

  1. Firstly, launch the Windows Explorer on your device and then navigate to the path “C: >> ProgramFiles >> Intuit >> QuickBooks.
  2. Soon after this, locate the QBW32.exe file, right-click on it, and choose the highlighted Properties option. 
  3. Now, tap the Digital Signature tab from the left side and verify that you have selected the “Signature List” checkbox. 
  4. Users must tap the Detail tab and pick the View Certificate option to gather more information. 
  5. In the next step, opt for the Install Certificate option and tap the Next button until you see the Finish option. 
  6. Finally, choose the Finish button, relaunch the computer, and open the QuickBooks application to begin the update process.

Measure 3: Try to Update the Payroll Tax Table and Edit the Folder’s Name

Start by updating the payroll tax table to overcome the QuickBooks payroll updates not working issue. 

  1. Initially, you must access to the main menu and opt for the Employees tab to pick the Get Payroll Updates option. 
  2. After this, click the “Download Entire Payroll Update” option followed by the Update option. 
  3. Once the download process is over, you will see a message on your screen stating “update process is over“. Then, hit the OK button to give your confirmation and proceed.
  4. In case you are facing difficulty while updating the QuickBooks Payroll, navigate to the following path: “C: >> ProgramFiles >> Intuit >> QuickBooks20xx >> Components >> Payroll >> CPS (xx that denotes the version used to update the payroll).”
  5. You have to edit the CPS folder name to CPSOLD and then save it successfully. 
  6. Finally, you must try to update the payroll tax tables and verify whether you are still encountering the same error. 

Measure 4: Fix the Damage in Your QuickBooks Program by Running the Clean Install Tool 

Using the clean install tool, you can repair the damaged QB program. Thus, it also helps resolve the payroll not working in QuickBooks issue. 

  1. To begin the process, ensure that you have generated the backup of the QuickBooks company file to protect your data from loss or any damage. 
  2. After this, hit the Windows key, add “Control Panel” to the search column, and press Enter
  3. In the following window, go to the Programs and Features option and tap the Uninstall a Program option. 
  4. Thereon, from the list of programs, you must for the QuickBooks Desktop.
  5. Proceed further by hitting the Uninstall/Change button to remove the QuickBooks application.
  6. You must go through the instructions on the screen properly and wait until the process ends. 
  7. Furthermore, try to reinstall the QuickBooks Desktop application and try to restore the backup of your data file. 
  8. Finally, download and try to get the latest version of the payroll tax table update on your device. 

Measure 5: Conduct the Manual Update for the QuickBooks Desktop 

To update the QuickBooks desktop manually, use the step-by-step instructions listed below. 

  1. In the first place, hit the Windows key and add “QuickBooks Desktop” into the search column. 
  2. After that, right-click the QuickBooks icon to pick the Run as Administrator option. 
  3. As a result, it will take you to the No Company Open window. 
  4. In the next step, hit the Help button and pick the Update QuickBooks Desktop from the drop-down menu list.
  5. Browse to the Options button and make the checkbox next to the Mark All. Then, tap on the Save button to proceed further. 
  6. Following this, choose the Update Now tab and confirm that you have marked the Reset Update option. 
  7. Lastly, tap the Get Updates button and try relaunching the computer once the process ends. 

Measure 6: Verify the System’s Date and Time 

In certain instances, the users might end up with QB payroll update not working issue due to the incorrect date and time on the system. 

  1. To commence with, move to Settings or look for the Time and Date settings from the Start menu. 
  2. In the next step, navigate to the Change Date and Time and modify the time accurately. 
  3. After this, you also have to change the date and save it. 
  4. Apart from this, the users need to verify the Time zone and ensure that the time zone that they have selected is accurate.
  5. Once you are all set, relaunch your device and try to get the latest payroll updates

Measure 7: Operate the Verify Data and Rebuild Data Tool in QuickBooks Desktop 

You can run the verify data and rebuild data tool to repair the damaged QuickBooks program, and it helps fix the QuickBooks payroll updates that are not working. 

  1. To begin the process, open the QuickBooks Desktop application and move to the File menu. 
  2. Thereon, go for the Utilities option and click the Verify Data followed by the Ok button to end up with other active windows. 
  3. Following this, you must wait until the Verify tool completes scanning the issues. 
  4. If there are any issues with your program, you will get an error message on the screen that prompts you to repair the damage in the data file via the Rebuild Data tool.
  5. Return to the File menu, select the Utilities option, and then pick the Rebuild Data option
  6. The users must act according to the instructions on the screen to prepare a data file backup and hit the OK button.
  7. After this, you have to wait till the tool fixes the issue and then hit the OK button once you are all set. 

Measure 8: Use the Safe Mode to Reinstall QuickBooks Desktop

The interference of the third-party application, network, or firewall may result in QuickBooks payroll not working issue. Therefore, to fix the issue, you must try to launch QuickBooks in safe mode and verify that no other application will interrupt the QuickBooks payroll update. 

  1. Begin the process by creating the backup of the QuickBooks data file. 
  2. After this, download and install your QuickBooks Desktop application. 
  3. Thereon, you must copy the QBDT Product and License details in the respective text fields. 
  4. In the next step, hit the Windows + R keys to bring up he Run window on your device. 
  5. To move further, include “MSConfig” in the search column and hit the Enter key.
  6. Subsequently, browse the General tab and opt for the Selective Startup and Load System Services. 
  7. Afterwards, navigate to the Services menu and mark the checkbox of “Hide all Microsoft Services.”
  8. Following this, hit the Disable All button and confirm that you have kept the “Hide all Microsoft Services” checkbox unmarked. Also, verify that the checkbox of Windows Installer checkbox is marked.
  9. You must hit the OK and tap the Restart option from the System Configuration window. 
  10. The users have to uninstall the QuickBooks application and then utilize the clean install tool for the QuickBooks Desktop.
  11. Once again, launch the Run Command window on your screen and add “MSConfig” to the search column. 
  12. Move to the General tab and hit the Normal Startup option, followed by OK

To Wrap It All Up!!

We hope you can now easily get the latest payroll updates without encountering the QuickBooks Payroll Update Not Working issue. If you are still receiving the error, check your payroll subscription to ensure you are not using the outdated one. However, to get further assistance, you can contact our professionals anytime at +1-833-460-2030 for quick resolution.